Shipping and Returns

Shipping

We ship only in the European Union.
Our current lead time for made-to-order garments is 3–5 working days. Delivery time is calculated from the day the package is sent from our warehouse.

Within Europe we ship via DPD Courier and within Romania via Fan Courier, Monday to Friday. Delivery will be made to the address specified by the customer in the order. Deliveries will not be made to hotels or P.O. boxes.

Following the email confirmation that the order is completed, shipping normally takes:
ROMANIA: 1-2 working days
Europe: 3-4 working days

We can ship to the following countries:

Romania – 16 RON / 4 EUR (free for orders above 500 RON / 100 EUR)
Austria, Germany, Italy – 15 EUR
Slovakia –25 EUR
Croatia, Denmark, Estonia, Luxembourg, Slovenia, Latvia, Lithuania – 30 EUR
Belgium, Czech Republic, France, Netherlands, Spain – 20 EUR
Finland, Portugal, Sweden – 35 EUR
Greece, Bulgaria, Hungary, Poland – 10 EUR

Please make sure to provide accurate and complete information concerning the delivery address. We do not take responsibility for incorrect shipping information.

No taxes will apply within the European Union.

Returns

If you are not fully satisfied with a product and would like to return it, please notify us by email at .

Unwanted items can be sent back only when your notice about the return is registered by our team.
Our products are eligible for a refund if they meet the following terms:

  • Items must be in the original size and length (no customization)
  • Items must be in the original condition (not used, not washed and not damaged)
  • Items in specific colors may not be eligible for a refund. For more information, get in touch with us
  • The return package must contain a return form completed
  • The return package must contain all the contents of the original package except for fabric samples if the entire order is returned for a refund
  • It is very important that you place a return form inside the parcel stating the order number, otherwise, we will not be able to identify the parcel. If we are unable to identify the parcel, we cannot make a refund or exchange. If you do not know the order number, feel free to contact us
  • Items must be mailed off within 14 days as of the day of delivery

Important

Customized items are final. They cannot be returned, refunded, exchanged or altered.
We do not cover returning shipping expenses, and returning shipping fees are non-refundable.

Refunds

All return packages are checked to ensure that the clothes returned are in the original condition. We need 14 days to take care of it and issue a refund. The money is sent to the account that was used to pay for the order.

For any further questions regarding our Return Policy, please contact us at .

Exchanges

We do not offer exchanges. To get the right item, you should place a new order.